Powerful features.
Uncluttered experience.

Explore InnoDesk's powerful, intelligent, and uncluttered approach to customer support, and how it can help you provide exceptional customer support around the clock.

#Knowledge Ingestion#AI Assistant#Channels#Unified Inbox#Workflows#FAQ
Knowledge Ingestion

Give the AI the knowledge your team already trusts.

Use the documents, website content, FAQs, and articles your customers should be able to rely on.

Document Uploads

Upload the documents your support team already relies on, such as product manuals, policies, and guides.

  • PDF documents
  • Word (.docx)
  • Support policies and guides

Website Knowledge

Use relevant pages from your website or help centre as a source for AI-assisted customer support.

  • Website crawler
  • Help centre pages
  • Knowledge-base articles

Knowledge Base

Bring FAQs, written articles, and all of your approved sources together in a knowledge base built for retrieval.

  • FAQs and manual articles
  • Intelligent chunking and embeddings
  • Vector search and re-ranking
AI Assistant

The AI knows when to answer and
step aside.

InnoDesk combines your knowledge base with the current conversation, so the assistant can give useful answers without losing sight of the customer.

Knowledge-Grounded Replies

Retrieve relevant business knowledge before generating a response, rather than relying on generic answers.

  • RAG-powered responses
  • Relevant source retrieval
  • Configurable assistant instructions

Conversation Context & Memory

Keep responses connected to the ongoing customer conversation without treating every message as a fresh start.

  • Recent message context
  • Conversation summaries
  • Structured customer facts
  • Background summary updates

Human Handoff

When the answer is not available or a customer needs human judgment, the assistant can ask a clarifying question or hand the conversation over.

  • Clarifying questions and honest fallback replies
  • Take Over and Resume AI controls
  • AI pauses while a human is active
  • One continuous conversation
Customer Channels

Support from the channels your customers actually use.

Bring website chat, WhatsApp, and supported webhook-based email conversations into one support workflow.

Website Chat Widget

Add an embeddable AI-powered chat experience to your website, then step in when a customer needs a person.

  • Custom Branding & Colors
  • Welcome message and AI replies
  • File uploads and human takeover

WhatsApp Support

Receive and reply to customer WhatsApp messages from InnoDesk, alongside the rest of your support conversations.

  • WhatsApp Business API
  • Send and receive messages
  • Images and documents

Email Integration

Bring supported webhook email conversations into InnoDesk so your team can reply in the same workspace.

  • Inbound email via webhook
  • Reply from InnoDesk
  • Threaded conversations
  • Attachments
Unified Inbox & Collaboration

A shared inbox for every support conversation.

Keep work organised, bring in the right teammate, and see exactly what needs attention without jumping between tools.

Conversation Management

Work through customer conversations from a single inbox instead of switching between individual channel tools.

  • Search and filters
  • Open, closed, and assigned states
  • Close and reopen conversations
  • Attachments in the conversation

Team Management

Set up the people who support your customers and make it clear who owns each conversation.

  • Owner, admin, and agent roles
  • Invite team members
  • Assign conversations

Basic Analytics

See the essential metrics that help a growing team understand its support workload and response performance.

  • Conversations today and open conversations
  • AI- and human-resolved conversations
  • First response and resolution time
Business Operations

Built for the work around every conversation.

Manage access and usage while setting up straightforward workflows that keep support moving.

Customizable Workflows

Use simple automation to make sure conversations reach the right queue and the right person.

  • Automated ticket creation and categorisation
  • Skill-based routing
  • Assignment based on your team’s expertise
Feature FAQ

Frequently Asked Questions

How does the AI learn about my business?
You provide the knowledge your team already uses—documents, website content, FAQs, and articles. InnoDesk uses that information to help ground its responses.
Which knowledge sources can I use?
The MVP includes PDFs, DOCX files, website content, FAQs, and manually added articles or text.
What channels does InnoDesk support?
The MVP brings together website chat, WhatsApp, and supported webhook-based email conversations. Email does not rely on IMAP or POP in this scope.
What happens when the AI cannot safely answer?
It can ask a simple clarifying question, say that it does not have the information, or hand the conversation to a human teammate.
Can a human take over a conversation?
Yes. A teammate can take over the same conversation, with the existing context available, and resume AI assistance later when appropriate.

Build Your Business's AI Support Agent Today

Bring your business knowledge, customer conversations, and support team into one focused AI-assisted workflow.